How It Works

You’re stuck, even if your organization is making money. Think about how much more money you could be making if you were using effective policies and well-designed processes to work with the people in your organization. Every time you have to replace someone, everyone who’s unengaged and putting in the motions, everyone who leaves and carries resentment of you for years are all costing you money.
Unsticking your organization is worth it. It may feel unsolvable, but it’s not. It’ll take effort and energy, but it won’t drag on for a long time and you don’t have to get everyone on board. Once it’s done, though, it will turn everything around for you.
We go fast and intense, with only the vital people involved in the process. All the processes that take months and months, a slow drip of decisionmaking, with everyone offering opinons no matter how tangential they are to the decision: a waste of time. We spend two days with your critical players hammering out (or building up), refining and articulating your values around people, and creating a guiding process to approach decisions using those values. Then we do a five-day sprint with the correct core people for each process. Hiring, communication processes, people management processes, leadership development, HR processes, onboarding, decisionmaking processes, and learning processes–any combination of those that your organization needs.
You decide which processes need to be fixed (or created). It’s only a problem if it’s a problem for you. But it’s a problem for you if it’s a problem for your people. I’ll encourage you to lead in your own organization instead of benchmarking toward mediocrity.
I’ve got a management system you can use as a default if you don’t want to create your own. It’s called Prosocial Management, and runs on the idea that anyone can be a good manager if they use processes and policies for the structural stuff so they can focus on supporting and guiding their team members. There are six components to Prosocial Management, and we can work together to figure out how to train your managers in these components.
I have dozens of management training videos you can white label for your learning department. Everything from stopping micromanaging to running great one-on-ones to managing up for your team to creating culture to running your team on dopamine instead of adrenaline.
I want you to make more money. You make more money by hiring great people and giving them meaningful work to do in an environment that respects and challenges them. Once you get your values aligned and your processes set up and running, you won’t need external incentive or false motivations to keep things running. Your people will be fully on board and engaged in the mission. This is totally possible, and I can get you there in far less time than you think it’ll take.
Want to do a little reading to get inspired to start fixing your people processes?
The common sense, just-do-it method of Robert Townsend’s 1970 gem Up The Organization: How to Stop the Corporation from Stifling People and Strangling Profits is always classic (if also extremely dated).
My values articulation sprint and process design sprints are based on the product design sprints Jake Knapp and John Zeratsky developed at Google Ventures.
Prosocial Management as a praxis is inspired by the mutual satisfaction model in Fisher and Ury’s classic Getting To Yes and by the way my father, Steven J. Pecsenye, treated managing people as a practice and a mission his entire professional life.
My Tilmor Process for Managing People component of Prosocial Management is inspired by Universal Design for Learning and is the answer to the question “How would Prisoner’s Dilemma go if everyone always told exactly what they knew?”.